Week 1: Day 4

On Friday, our schedule remained fairly open. The SPAG group was stuck in meetings for the majority of the day, so I had the opportunity to discuss a more efficient method of process mapping with my teammates. We came up with several schemes that we thought could work, but decided to hold off on telling SPAG until we had already implemented our plan. The SPAG group met with us between 1:30 and 4 pm to train us on how to use Microsoft Visio. My teammates and I joked about the irony of being taught how to use a Microsoft product by people over twice our age. The generational difference became more apparent as the meeting continued. It took the ladies over two hours to explain a program that would take us twenty minutes to master. Regardless of how long the meeting took, my teammates and I decided to remain patient and respectful, learning the lessons that were provided for us that day.