Week 2: Day 2

On Tuesday, my teammates and I were scheduled to receive Microsoft Visio training from 9:30 am to 4 pm. We were astonished that we had an all-day meeting to cover a subject learned in a previous gathering. It was at that point that I realized the significance of an age gap in an organization. Of course our supervisor assumed that we needed two full-days to understand a Microsoft product: she did not grow up with Windows like we did. That generational gap became more apparent during our training session. One of the SPAG members had a semi-panic attack when her computer showed an error message during start-up. My teammates and I looked at each other, sharing the thought that the technical error was not that critical. All the SPAG member had to do was read the message and press the enter button to get the computer to do what she wanted. I watched as my supervisor patiently explained to her teammate how to fix the problem. I gained a greater level of respect for both of them upon witnessing the depth of their relationship. I aspire to successfully replicate that part of my supervisor's management style when I eventually lead a team.